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Returns

Return Policy    

    We want you to be happy with your purchase! We understand that there are risks and uncertainties involved in online shopping, so we will gladly accept refunds and exchanges on our products. All we ask is that returned items must be unworn, unwashed, and returned with its original packaging. Shipping costs are non-refundable and you are responsible for return shipping costs, unless we made a mistake with your order or there is a defect in the product. 

    Steps:    
  • You may use any shipping method you like as long a tracking number can be provided. 
  • Carefully package the items in the original shipping box or any suitable shipping carton.
  • Make sure you include your name and/or order number so that we know who it's from!
  • Returns and Exchanges are only accepted within 30 days of purchase.

Kigurumi.ca is the official Canadian distributor of authentic SAZAC kigurumi. SAZAC is Japan's number one kigurumi manufacturer, and the quality of SAZAC onesies is unmatched around the world. Unfortunately, this means that many other manufacturers will try (and fail!) to mimic SAZAC products. It doesn't take much to notice a major difference in quality between authentic kigurumi and imitators' attempts.

Fake. vs. Real: Stitch Kigurumi

For starters, imitation kigurumi are generally made of much thinner fabric--sometimes crushed velvet, which deteriorates much more quickly than fleece, cotton, and poly--and are poorly stitched together. Fakes tend to have wonky-looking faces: crossed eyes, asymmetrical features, and visible stitch defects. Colours won't be nearly as vivid, lining is often missing altogether, and features such as sleeves, tails, ears, wings, etc., will be overall much more floppy and downright sad-looking.